Sera Reptile Terra Top Sera

Fast Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse staff are educated to pack your items exactly according to the specifications that we supply. Before they are shipped the goods are thoroughly inspected and secured. Every day we ship hundreds of packages to our customers from all over the world. This is an indication of our dedication to being the biggest online retailer in the world. There are distribution centers and warehouses across Europe and the USA.

Orders with more than 1 item are assigned processing times according to each item.

Prior to shipping before shipping, we'll conduct a thorough inspection of the items you have ordered. The majority of orders today are shipped in 48 hours. The expected delivery time will be between 3-7 days.

Returns

The stock is constantly changing and not fully managed by us due to the involvement of multiple parties including the factory and our warehouse. This means that the actual stock could fluctuate at any moment. It is possible that your order may be out of stock when the order is placed.

Our policy is valid for 30 days. Unfortunately, if 30 days have passed after you bought your item, we will not be able to provide a refund or exchange.

In order for your item to be eligible for return it must be in its original packaging, unopened and in the condition you received it. It should also be returned in its original packaging.